Customer Service Coaching for The Trades
Because customers want to be completely blown away by your service.
Customer Service is Not a Department, It's a Mindset.
This isn't a circus. And neither are you.
Power Selling Pros doesn’t just roll into town one morning, put on a show and then high-tail it out of there. Our philosophy is that training is useless without accountability. After we train, after we inspire your team to champion the sales and customer service experience, we have a call monitoring team that listens to your people’s calls, plays it back for them and continues the coaching long after the final whistle is blown. We do this, again and again, making it impossible for your CSRs and technicians to not improve.
And you’re not a circus either. Customers should buy from you not once, not twice…
Everyone needs a coach. Click the descriptions below to explore our Coaching Programs.
How IMS Heating & Cooling Adopted "Extreme Customer Service" To Grow the Business and Align Their Whole Team
How Morrison Plumbing, Heating & Air Books 90% of Their Calls with Personalized CSR Coaching
The "Customer Service" Blog
Stories and unfiltered opinions on what it takes to grow a modern Home Service Business.
Over 300 Contractors Are Out-Serving The Competition with Power Selling Pros
Do you smell smoke?
You should. We walk in your shop with a can of gasoline and a box of matches, stuff your scripts in an overflowing waste bin and start a fire. The Office style. Not literally. But, we do burn your scripts because we love you and know it’s what’s best for you. By burning the scripts we make room for a little something called “instinct”. We teach the folks selling and serving and leading at your company to be adaptable and nimble in the hundreds of situations where a customer goes off script.
It’s the bullet-proof combination of instinct, one-on-one accountability coaching and people who care that sets the world’s best Home Service Contractors apart from the rest.