Say Yes Early and Often and Use the Customer’s Name

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Homework:

  1. Continue to practice the first 30 seconds of the call and the Urgency List
  2. Practice Building Value First & Overcoming Push back
  3. ​Continue to Embrace Optimism & Cultivate Confidence
  4. Work to be since when listening to and caring for customers
  5. Cultivate a Say “Yes” and ask “When” mindset
  6. Consciously Create Value and Be Grateful
  7. Practice Overcoming Replacement, Service, & timing Push back
  8. Use the Customer’s Name and Say “YES”

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