You are, your own worst enemy. And it’s time to step up.
You undermine your own success, every day.
When you hit that snooze button, you lose the first battle of the day.
When you mock someone, gossip, ridicule, or judge… you lose trust.
Expecting the people below you to care as much as you do because it’s the “right thing” and they “should be grateful for the job…” that rots the foundation your legacy is built on.
It’s time to step up.
The world has enough data. It has enough money. It’s got plenty of customers and jobs to go around.
There is abundance.
However, there is one thing that we lack (sorely). One thing that this great big world of ours desperately needs: leaders.
We need women and men who will step up, not give a you-know-what about anyone’s opinion, forget about the politics, and serve. People who will stop trying to “prove themselves” and get attention. Leaders who will say “enough is enough,” look in the mirror and say “it’s time to step up.”
Taking the first steps.
We need leaders who will get up when the alarm bell sounds. Leaders who will take a moment in the morning to reflect on who they want to be, then go out into the world prepared.
We need people who will look us each in the eye, one by one, and say “you’re important.”
It’s about discipline. Sincerity. Gratitude. Optimism. Quiet confidence. Listening and empathy. Service. Seeing the needs of others and delivering value.
We need leaders who will look at the data and say “wonderful, this is useful. But how do our people feel? How do our customers feel?”
Don’t hide behind the metrics.
You know who you are.
Don’t hide behind the revenue, the data, the sales, the CSAT scores, the SLAs, and the BS.
Step up and face the music that is human emotion. Because at the end of the day, emotion rules everything. Human beings are emotional, irrational, strange creatures. And we need leaders who get that, and can tap into that.
Leadership is an art.
And one day you will look back on your career and see one of three things:
- A soul-less spreadsheet.
- A beautiful canvas of all the lives you touched.
It might be time to step up if…
You’re working your employees like bloodhounds.
The work isn’t as fulfilling as it once was.
People around you are quitting.
Others see you as someone to gossip to.
It’s just a job.
Your family misses you.
You’re lacking freedom.
Other opportunities are sounding mighty tempting right now.
You feel the constant need to numb the emotional pain with more data, media, and noise.
For us, it’s not just about customer service anymore.
Over 10 years ago our company started by helping contractors book more calls.
Since then, it’s evolved.
People don’t just book more calls. We hear stories of leaders shutting off all the noise for 3 hours and reflecting on their legacy.
Stories of parents reconnecting with their estranged teenagers.
Stories of customers coming to meet their CSRs in person to thank them for their service.
We hear from these people whose lives have been touched by the principles we teach.
So this year it’s not just about customer service for us. That’s still the flagship, the thing that started it all. But it’s just the beginning.
We’re focused on helping you and your team become excellent. Our focus is on helping you find fulfillment and purpose in your work and in your company.
It’s about helping you serve others at the highest level possible.
We hope you’ll join us. And if you’ve read this far, that means something about this message is resonating with you, and it may be time for you to take action.
Schedule a time to talk so we can help you serve others at a higher level and find fulfillment.
Let’s be excellent.
Watch this video to get inspired:
Zac Garside is just a young dad with a beautiful family and goal to spend his 40th birthday on a bungalow in Bora Bora.
He also can’t decide if it’s more appropriate to write his bio in the first person or third person, but that’s neither here nor there.