I listened to a great phone call this week. A customer calls in to transfer some money from one bank account to another, and the CSR is courteous, kind, makes the customer laugh, and is very secure and professional.
I thought, “Wow, that’s great customer service.”
But at the end, I found out that it was actually a robot. It was not a human being who was helping this customer. That left me with a few questions.
What does the continued growth of artificial intelligence mean for us in the home services industry?
What does it mean to be a human as this technology continues to grow and do so many of the things that human beings used to do and are even doing now?
For me, what it boils down to is this: we have to remember that no matter what happens with technology, our focus is ALWAYS on human beings.
There’s business to business and direct to consumer interactions. But at the end of the day, it’s all human to human.
We serve homeowners, and as long as we can take amazing care of human beings and provide value to their lives, it doesn’t matter what type of technology comes into play because we will always be around.
People will not get rid of the individuals who make their lives better. So get with your team and make sure that you’re impacting people’s lives with everything that you do, and even when technology comes in and maybe does the job that you’re doing now, you will still be around.
You and your employees can still be even more valuable than that technology because people want what you bring to their lives. They want YOU and your TEAM.
If you’re ready to take care of PEOPLE and stay relevant as technology advances, schedule a strategy call now.