You take dozens, maybe even 100+ calls a day. It’s so easy to forget that you’re talking to an actual human being with real emotions on the other end; sometimes that phone call just becomes another task to complete in your busy day.
Zac brings you a look at your customers’ lives while working with his daughter on his lap and screaming children in the background. Here’s a little reminder of what’s going on in the lives of all of your distressed customers every single day. So the next time a customer calls and gives you a hard time, and you want to talk badly about them or say how annoying they are or how they they just don’t understand that you can’t give a price over the phone. Remember this is what’s going on behind the scenes.
Have a little empathy and compassion! It will go a really long way in building customers for life.
We offer One-on-one CSR Coaching, over the phone, twice a month, using their own recorded calls. You get accountability that leads to 85%+ calls booked.