12 years ago, Brigham lost it all. His business failed and he was alone in Utah without his family. So, on a cot in his brother-in-law’s basement, he drew the first version of the Pattern for Excellence.
On this episode of LIP Service, we’re breaking down the Pattern for Excellence, a framework for leaders and their teams to Win More Moments.
It goes like this:
- Be Positive – Positivity Attracts People.
- The first sale you make is yourself. You have to sell yourself on your own vision. When Brigham was building his business, a loved one asked him how long he planned on doing this without making money. It was his positivity that got him through a very difficult time.
- At Clover Marketing, Josh and Laura believe in Growth, Profit & FUN. You should accept things as they are but be hopeful.
- Zac asks Brigham, though: “how did you stay positive when you were broke on a cot in your brother-in-law’s basement?” He read books. Tons and tons books. He put books on his credit card and knew from his learning he had to let go of the past.
- Josh goes on to share that if you haven’t failed, you haven’t worked hard enough or reached high enough. You don’t die when you fail.
- To wrap up positivity, positivity and negativity can’t exist in the same place. People who see failure as opportunity always grow the most.
- Be Prepared – Preparation Inspires Confidence
- It’s about always being prepared. Not just physically, but mentally.
- Josh explains the need for a growth mindset in your life and business.
- Listen – Understanding Invites Connection
- Antennas Up! When Brigham started PSP, he got his first big opportunity to start the business by listening to a business owner’s needs. Be aware of everything around you. Say “yes” where you can. Read the book The Strangest Secret.
- Care – Empathy Validates Worth
- The success of PSP can be explained largely by the fact that they showed empathy for the most overlooked team in most companies: CSRs. Validate people, measure them and show them that you care to win more moments.
We’ll finish the Pattern for Excellence in part 2.
‘Till next time,
The LIP Service Crew