7 years ago I read a story that inspired me: It’s about two men who worked in the same positions in an organization, and both achieved more than their peers. They were, by all accounts, successful. Both of these men had the respect of the people around them, and delivered results. However… There was something … Read more
“I’m averaging like a 97% call rate book, so that in itself for me is a win.” Marc from Albrights Mechanical Services books 97% of his calls and sold a water heater on his drive home from work… 🤯 He recently graduated from our CSR Coaching program and is knocking the socks off of customer service booking 97% … Read more
This sucks: When a customer says they need service “ASAP” but you’re booked out ’till next week. You try to reason with them… Maybe you offer a discount? You tell them your guys are the best and it’s “worth the wait!” But, alas… They take their money elsewhere. It happens on the phone when a … Read more
All It Took Was a Bad Review is a fictional short story about a real phenomenon happening in the Home Services Industry. Imagine this… John and his wife, Joanne, the characters in our little fable here, just bought a new AC unit for their home. But, John was also expecting to have a ductless mini-split … Read more
Some Things Are Bigger Than Money & Business… It’s 10:18 P.M. My kids went to bed a little over two hours ago. A couch I ordered back in December finally arrives at my house tomorrow. Life is good. A friend who listens to our podcast, LIP Service for Contractors, said the latest episode where Josh … Read more
I could argue that the job of leadership comes down to two activitie: Growing the business Aligning the team If you could lie your head down at night knowing your business is moving up-and-to-the-right, and that your team is fully aligned behind an inspiring vision, I imagine you’d sleep better than 99% of business owners. … Read more
SALES CONFIDENCE TRAINING FOR THE HOME SERVICES INDUSTRY We Coach Your Technicians & Professional Salesmen One-On-One to Out-Serve Your Competition So You Have the Confidence to Charge Full Price Talk to A Sales Confidence Specialist THE BENEFITS OF SALES CONFIDENCE COACHING: Sales Numbers Go Up Your Service Professionals Have the Confidence to Sell More and Grow Your Business You Can Actually Charge More … Read more
Ever heard of “copy & paste” culture? It’s where businesses copy what’s being done by the most successful companies in their industry, and apply the same practices to their own. It’s extremely popular, and for good reason: It works. Many of the companies who implement the processes of their high-performing counterparts do in fact grow. … Read more
