Author: Melissa Garside

Allow us to beat a dead horse for a moment: COVID changed things. But while it’s affected millions of people […]

How do some people learn new skills and information with extraordinary quickness? How do they go from 0 to level […]

Watch Here: Listen Here: Subscribe Here: Whether you like it or not… Your CSRs have three main jobs they must […]

Watch Here: Listen Here: Subscribe Here: Customers get angry for a lot of reasons. But when you write down a […]

Watch Here: Listen Here: Subscribe Here: Zappos is renowned globally for its customer service culture. So, in light of Tony […]

Watch Here: Subscribe Here: Listen Here: This week on LIP Service for Contractors… To-Do lists are the cockroaches of productivity. […]

Watch Here: Subscribe Here: Listen Here: Most meetings feel like watching paint dry.  Here are some ways to make meetings […]

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Watch Here: Subscribe Here: Listen Here: What is the job of a dispatcher? Most contractors would say “to fill the […]

Watch Here: Listen Here: Subscribe Here: “You don’t have to compete when you know who you are.” – Bernadette Jiwa […]

Watch here: Listen here: Subscribe here: Every step of your customer journey must be intentional. How do you want your […]

What you measure, you improve. Good reporting in a business changes everything. It helps you make things predictable, and making […]