Nine of Power Selling Pros customer service experts bring you training on what NOT to say to your customers. What […]
Category: Business Growth
The True Cost of Not Booking Calls
Sometimes our call handling team is not concerned about missing opportunities to book every call because, “You can’t book them […]
Your Team CAN Change
Imagine if you had a reliable method for turning all of your CSRs into empowered problem solvers like customers want, […]
3 Things You NEED to Know About Today’s Customers
Back in the day, you used to be able to succeed by providing good service, in a timely manner, at […]
3 Steps to Make Your Business Succeed with Customer Service
We’ve seen contractors just like you pull their business through recession like times, times where they thought they were going […]
The Power of Pre-Framing: How it’s Affecting Your Company Right Now
There’s this little concept in advertising called pre-framing. Pre-framing is how you get your customers into a certain state of […]
Why Your Business Priorities are Fake
Here’s a fascinating bit of information I learned reading The Hustle newsletter this week. It is that the word priorities […]
How to Plan for WOW Experiences in Your Budget
One of the best ways to ensure you create an amazing, wow customer experience every time you serve somebody is […]
You are Worth the Price You Charge
I recently trained a company, and they’re facing a problem that a lot of contractors face: they don’t charge for […]
Nobody Calls Your Business for Fun
Imagine this conversation: “My love, I’m bored. What do you want to do today?” “I don’t know. What you want […]
One and Done: Resolve Calls the First Time
As a business owner or leader, do you understand the value of resolving a call? Most home service companies are […]
How to Keep Your Team Motivated
Erica Leonor is here to talk about motivation. Have you ever gone to a really cool conference or a concert […]