Imagine if you had a reliable method for turning all of your CSRs into empowered problem solvers like customers want, […]
Category: Company Culture
3 Things You NEED to Know About Today’s Customers
Back in the day, you used to be able to succeed by providing good service, in a timely manner, at […]
3 Steps to Make Your Business Succeed with Customer Service
We’ve seen contractors just like you pull their business through recession like times, times where they thought they were going […]
The Power of Pre-Framing: How it’s Affecting Your Company Right Now
There’s this little concept in advertising called pre-framing. Pre-framing is how you get your customers into a certain state of […]
Why Your Business Priorities are Fake
Here’s a fascinating bit of information I learned reading The Hustle newsletter this week. It is that the word priorities […]
How to Plan for WOW Experiences in Your Budget
One of the best ways to ensure you create an amazing, wow customer experience every time you serve somebody is […]
You are Worth the Price You Charge
I recently trained a company, and they’re facing a problem that a lot of contractors face: they don’t charge for […]
Don’t Make Your Customers the Enemy
A mistake companies should NEVER make is best illustrated by an experience my wife had this week. She stopped at […]
How to Keep Your Team Motivated
Erica Leonor is here to talk about motivation. Have you ever gone to a really cool conference or a concert […]
Winning Call Handling Step 8 – Be Grateful
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
Winning Call Handling Step 5 – Give
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]