Some Things Are Bigger Than Money & Business… It’s 10:18 P.M. My kids went to bed a little over two hours ago. A couch I ordered back in December finally arrives at my house tomorrow….
Browsing CategoryCompany Culture
Your Team CAN Change
Imagine if you had a reliable method for turning all of your CSRs into empowered problem solvers like customers want, eliminating bad customer experiences and easily converting those one-time customers into lifelong clients, recurring revenue…
3 Things You NEED to Know About Today’s Customers
Back in the day, you used to be able to succeed by providing good service, in a timely manner, at an affordable price, and then call it a day. But that’s not the case anymore….
3 Steps to Make Your Business Succeed with Customer Service
We’ve seen contractors just like you pull their business through recession like times, times where they thought they were going to lose everything, on the back of their amazing customer service. Here’s how you can…
The Power of Pre-Framing: How it’s Affecting Your Company Right Now
There’s this little concept in advertising called pre-framing. Pre-framing is how you get your customers into a certain state of mind before they call your company or before they visit your website. Pre-framing explains why…
Why Your Business Priorities are Fake
Here’s a fascinating bit of information I learned reading The Hustle newsletter this week. It is that the word priorities (ending in S; the plural version of priority), priorities is a relatively new word. The…
How to Plan for WOW Experiences in Your Budget
One of the best ways to ensure you create an amazing, wow customer experience every time you serve somebody is to budget for it, to plan it into your expenses. Let me give you an…
You are Worth the Price You Charge
I recently trained a company, and they’re facing a problem that a lot of contractors face: they don’t charge for their service calls. They don’t charge to do an inspection in a customer’s home. Now,…
Don’t Make Your Customers the Enemy
A mistake companies should NEVER make is best illustrated by an experience my wife had this week. She stopped at the dollar store with my kids. The dollar store has tons of great toys for…
How to Keep Your Team Motivated
Erica Leonor is here to talk about motivation. Have you ever gone to a really cool conference or a concert or listened to a good book or a good song, and you were pumped up…
Winning Call Handling Step 8 – Be Grateful
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Winning Call Handling Step 5 – Give
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Winning Call Handling Step 3 – Listen
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
A Look in the Life of Your Customers
You take dozens, maybe even 100+ calls a day. It’s so easy to forget that you’re talking to an actual human being with real emotions on the other end; sometimes that phone call just becomes…
The HVAC Company’s Make-Or-Break: Employee Belief-O-Meter
Growing your business starts with a dedicated team who stands behind the products and services you provide. Business owners and managers in the home services industry: does your team believe in what they are selling…
Acts of Excellence in Your Company
Business owners, managers, and leaders in the Home Services industry, think for a second about a moment of greatness that you have witnessed or read about in your life. A truly exceptional act that made…
5 Simple & Valuable Ways to Invest in Employees
“I just feel so honored to work here. It’s a privilege to be part of this team.” That’s how a coaching conversation started with a CSR at a particular HVAC and plumbing company I had…
5 Attributes of Remarkable Leaders (and how to grow them)
Falling to my knees, I yearned for help. There was a lot of tension in our home and I wanted it to dissipate. “How”, I wondered “can I restore peace, love and trust here?” I…
How to hire an invested Customer Service Representative
It’s no secret that turnover rates for customer service representatives top most other jobs in the United States, especially if your team operates from a call center. I often hear business owners ask, “How do…