Some Things Are Bigger Than Money & Business… It’s 10:18 P.M. My kids went to bed a little over two hours ago. A couch I ordered back in December finally arrives at my house tomorrow….
Browsing CategoryInspiration
5 Attributes of Remarkable Leaders (and how to grow them)
Falling to my knees, I yearned for help. There was a lot of tension in our home and I wanted it to dissipate. “How”, I wondered “can I restore peace, love and trust here?” I…
16 lessons from a $377 million entrepreneur
As a single mother of two children when she was just in her early 20’s, Amy Rees Anderson needed to figure out a way to support her family. Entrepreneurship is the path she went down, and as…
What happens when we forget our WHY?
Why do you do what you do? At the end of the day, this is the question that matters most of all. I see a lot of companies these days celebrating funding. “X Company Secures…
One Thing You Should Do to GROW in 2019
What is the one thing every business owner should do to make sure their business is profitable and growing in the new year? Prioritize quality conversations with customers to improve the customer experience. Home service…
How to Provide Terrible Customer Service
THIS is the comprehensive guide on how to provide a terrible customer experience. If your goal is to drive customers away, and inspire customers to only do business with one time, then this is for…
Becoming Comfortable with Uncomfortable Conversations
Each Monday, PSP has a company-wide conference call. These meetings serve many purposes but learning from one another is one of the most important reasons to hold these meetings. Not long ago, company President, Brigham…
The Power of Being Grateful
Gratitude is very powerful. Think about it. When you do something for someone else and they thank you, how do you feel? Not that being thanked is why you helped someone. You wanted to help….
A Lesson from Cold Stone in Customer Experience
I took my wife and son to Cold Stone ice cream last weekend. We left with a satisfied stomach and a powerful lesson in customer experience. I was craving their thick, creamy ice cream that…
Millennials, Gen Z, and how they are changing customer service NOW
Over 35%. That’s the percentage of homeowners that are millennials now. People in business talk about millennials ALL. THE. TIME. We often refer to them as the ones who confound us. We consider them to…
Leaders v. Managers
Being a manager or a supervisor is pretty easy to do. Simply treat employees as chess pieces to be manipulated to get tasks done. Leadership, on the other hand, is very difficult. Mindtools.com defines leadership,…