Falling to my knees, I yearned for help. There was a lot of tension in our home and I wanted […]
Category: Inspiration
16 lessons from a $377 million entrepreneur
As a single mother of two children when she was just in her early 20’s, Amy Rees Anderson needed to figure out […]
What happens when we forget our WHY?
Why do you do what you do? At the end of the day, this is the question that matters most […]
One Thing You Should Do to GROW in 2019
What is the one thing every business owner should do to make sure their business is profitable and growing in […]
How to Provide Terrible Customer Service
THIS is the comprehensive guide on how to provide a terrible customer experience. If your goal is to drive customers […]
Becoming Comfortable with Uncomfortable Conversations
Each Monday, PSP has a company-wide conference call. These meetings serve many purposes but learning from one another is one […]
The Power of Being Grateful
Gratitude is very powerful. Think about it. When you do something for someone else and they thank you, how do […]
A Lesson from Cold Stone in Customer Experience
I took my wife and son to Cold Stone ice cream last weekend. We left with a satisfied stomach and […]
Millennials, Gen Z, and how they are changing customer service NOW
Over 35%. That’s the percentage of homeowners that are millennials now. People in business talk about millennials ALL. THE. TIME. […]
Leaders v. Managers
Being a manager or a supervisor is pretty easy to do. Simply treat employees as chess pieces to be manipulated […]