I recently trained a company, and they’re facing a problem that a lot of contractors face: they don’t charge for their service calls. They don’t charge to do an inspection in a customer’s home. Now,…
Browsing CategoryLeadership
How to Keep Your Team Motivated
Erica Leonor is here to talk about motivation. Have you ever gone to a really cool conference or a concert or listened to a good book or a good song, and you were pumped up…
Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
A Look in the Life of Your Customers
You take dozens, maybe even 100+ calls a day. It’s so easy to forget that you’re talking to an actual human being with real emotions on the other end; sometimes that phone call just becomes…
The HVAC Company’s Make-Or-Break: Employee Belief-O-Meter
Growing your business starts with a dedicated team who stands behind the products and services you provide. Business owners and managers in the home services industry: does your team believe in what they are selling…
Acts of Excellence in Your Company
Business owners, managers, and leaders in the Home Services industry, think for a second about a moment of greatness that you have witnessed or read about in your life. A truly exceptional act that made…
Quit Throwing Money Away: How To Avoid the Most Expensive Mistake Contractors Make
Right now, every phone call that goes un-booked and every technician appointment that doesn’t result in a bigger job or maintenance agreement is your fault as a business owner. It’s easy to blame your CSRs…
5 Simple & Valuable Ways to Invest in Employees
“I just feel so honored to work here. It’s a privilege to be part of this team.” That’s how a coaching conversation started with a CSR at a particular HVAC and plumbing company I had…
5 Attributes of Remarkable Leaders (and how to grow them)
Falling to my knees, I yearned for help. There was a lot of tension in our home and I wanted it to dissipate. “How”, I wondered “can I restore peace, love and trust here?” I…
16 lessons from a $377 million entrepreneur
As a single mother of two children when she was just in her early 20’s, Amy Rees Anderson needed to figure out a way to support her family. Entrepreneurship is the path she went down, and as…
What happens when we forget our WHY?
Why do you do what you do? At the end of the day, this is the question that matters most of all. I see a lot of companies these days celebrating funding. “X Company Secures…
Becoming Comfortable with Uncomfortable Conversations
Each Monday, PSP has a company-wide conference call. These meetings serve many purposes but learning from one another is one of the most important reasons to hold these meetings. Not long ago, company President, Brigham…
Leaders v. Managers
Being a manager or a supervisor is pretty easy to do. Simply treat employees as chess pieces to be manipulated to get tasks done. Leadership, on the other hand, is very difficult. Mindtools.com defines leadership,…
What Do Employees Want?
It’s a common complaint. Employees don’t care. They are not engaged. How do I, as the owner of my business, motivate employees and get them to care? Most owners believe that they have, by paying…