I recently trained a company, and they’re facing a problem that a lot of contractors face: they don’t charge for […]
Category: Leadership
How to Keep Your Team Motivated
Erica Leonor is here to talk about motivation. Have you ever gone to a really cool conference or a concert […]
Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
A Look in the Life of Your Customers
You take dozens, maybe even 100+ calls a day. It’s so easy to forget that you’re talking to an actual […]
The HVAC Company’s Make-Or-Break: Employee Belief-O-Meter
Growing your business starts with a dedicated team who stands behind the products and services you provide. Business owners and […]
Acts of Excellence in Your Company
Business owners, managers, and leaders in the Home Services industry, think for a second about a moment of greatness that […]
Quit Throwing Money Away: How To Avoid the Most Expensive Mistake Contractors Make
Right now, every phone call that goes un-booked and every technician appointment that doesn’t result in a bigger job or […]
5 Simple & Valuable Ways to Invest in Employees
“I just feel so honored to work here. It’s a privilege to be part of this team.” That’s how a […]
5 Attributes of Remarkable Leaders (and how to grow them)
Falling to my knees, I yearned for help. There was a lot of tension in our home and I wanted […]
16 lessons from a $377 million entrepreneur
As a single mother of two children when she was just in her early 20’s, Amy Rees Anderson needed to figure out […]
What happens when we forget our WHY?
Why do you do what you do? At the end of the day, this is the question that matters most […]
Becoming Comfortable with Uncomfortable Conversations
Each Monday, PSP has a company-wide conference call. These meetings serve many purposes but learning from one another is one […]