This sucks: When a customer says they need service “ASAP” but you’re booked out ’till next week. You try to reason with them… Maybe you offer a discount? You tell them your guys are the…
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Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…