As a business, the biggest compliment we can receive is from our very own customers. Tracy and Mark from Albright […]
Category: PowerCertification
Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
Winning Call Handling Step 5 – Give
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
Winning Call Handling Step 1 – Be Positive
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
Millennials, Gen Z, and how they are changing customer service NOW
Over 35%. That’s the percentage of homeowners that are millennials now. People in business talk about millennials ALL. THE. TIME. […]
One word to avoid saying to your customers at ALL costs…
The story of Nordstrom accepting the return of a snow tire, something that they do not sell, turns out to […]