As a business, the biggest compliment we can receive is from our very own customers. Tracy and Mark from Albright Mechanical Services have some thoughts and their experience working with Power Selling Pros and think…
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Winning Call Handling Step 6 – Ask
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Winning Call Handling Step 5 – Give
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Winning Call Handling Step 1 – Be Positive
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Millennials, Gen Z, and how they are changing customer service NOW
Over 35%. That’s the percentage of homeowners that are millennials now. People in business talk about millennials ALL. THE. TIME. We often refer to them as the ones who confound us. We consider them to…
One word to avoid saying to your customers at ALL costs…
The story of Nordstrom accepting the return of a snow tire, something that they do not sell, turns out to be true. It’s a long story about why they accepted it and gave the man…