As a business, the biggest compliment we can receive is from our very own customers. Tracy and Mark from Albright […]
Category: The WOW Experience
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How Accountability Coaching Works and a Special November Offer!
If you’re not already enrolled in our one-on-one CSR coaching programs, you should be! When you enroll in the month […]
3 Steps to Make Your Business Succeed with Customer Service
We’ve seen contractors just like you pull their business through recession like times, times where they thought they were going […]
Our Best Customer Service Advice in Five Words
We had 12 coaches from Power Selling Pros offer their best customer service advice in five words. Most of them […]
The Power of Pre-Framing: How it’s Affecting Your Company Right Now
There’s this little concept in advertising called pre-framing. Pre-framing is how you get your customers into a certain state of […]
3 Things Your Techs NEED to Talk to Homeowners About
There are three things your technicians need to speak with homeowners about every time they are in a customer’s home […]
How to Write a Compelling Slogan for Your Home Service Business
Here at Power Selling Pros, we normally give customer service and sales advice. I’m going to give you a little […]
How to Plan for WOW Experiences in Your Budget
One of the best ways to ensure you create an amazing, wow customer experience every time you serve somebody is […]
Introverted Technicians
How many of your technicians love to fix stuff but they hate to upsell? Or how many of them can […]
One and Done: Resolve Calls the First Time
As a business owner or leader, do you understand the value of resolving a call? Most home service companies are […]
Winning Call Handling Step 7 – Build Value
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for […]
I Challenge You to Take the Bull by the Horns
There’s a human on the other side of that phone crying out for help, so it’s more than just booking the call. You’ve got to make that human connection on EVERY call. We can help, with one-on-one accountability coaching and call monitoring.