Stories of “WOW”

Three Strategies You Can Use From Chick-Fil-A’s Customer Service: In Northern Utah, there’ a Wendy’s directly next-door to Chick-Fil-A. And almost every single night, the line for Chick-Fil-A splits into two groups and wraps around the entire building, filling the neighboring grocery store parking lot. Meanwhile, the Wendy’s drive-thru is empty. I can only imagine … Read more

“I’m averaging like a 97% call rate book, so that in itself for me is a win.” Marc from Albrights Mechanical Services books 97% of his calls and sold a water heater on his drive home from work… 🤯 He recently graduated from our CSR Coaching program and is knocking the socks off of customer service booking 97% … Read more