Three Strategies You Can Use From Chick-Fil-A’s Customer Service: In Northern Utah, there’ a Wendy’s directly next-door to Chick-Fil-A. And almost every single night, the line for Chick-Fil-A splits into two groups and wraps around…
Browsing CategoryThe WOW ExperienceThis content is restricted to members of The WOW Experience only.
This content is restricted to members of The WOW Experience only.
How to Ask Questions That Bring Out the Truth
There’s a crisis happening in our companies: Every truly great business needs their people to do three things even better than they do their stated job descriptions: Think independently (and say what they think!) Feel…
How Barker & Sons Does Customer Service Training (AND Books 90% of Their Calls!)
“Customers today push hard… They can look up everything on line, so they just HAMMER us on price. ‘Why can’t you just give it to me?‘ they ask. But we look really dishonest if we…
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5-Minute Webinar – The Two Types of People You Work With
7 years ago I read a story that inspired me: It’s about two men who worked in the same positions in an organization, and both achieved more than their peers. They were, by all accounts,…
This CSR Sold a Water Heater On His Drive Home From Work
“I’m averaging like a 97% call rate book, so that in itself for me is a win.” Marc from Albrights Mechanical Services books 97% of his calls and sold a water heater on his drive…
All It Took Was a Bad Review
All It Took Was a Bad Review is a fictional short story about a real phenomenon happening in the Home Services Industry. Imagine this… John and his wife, Joanne, the characters in our little fable…
IMS Heating & Air Shares 7 Lessons on Growing & Aligning Your Team
I could argue that the job of leadership comes down to two activitie: Growing the business Aligning the team If you could lie your head down at night knowing your business is moving up-and-to-the-right, and…
“Plop Plop, Fizz Fizz” Your Way to Customer Loyalty
Ever heard of “copy & paste” culture? It’s where businesses copy what’s being done by the most successful companies in their industry, and apply the same practices to their own. It’s extremely popular, and for…
This millennial might be your worst nightmare
Zac, the confused millennial here… I’m an avid customer experience seeker. And when I find them (good or bad) I like to share them. For example: That was a review I posted a few years ago. I was…
Don’t Just Take Our Word For It
As a business, the biggest compliment we can receive is from our very own customers. Tracy and Mark from Albright Mechanical Services have some thoughts and their experience working with Power Selling Pros and think…
How Accountability Coaching Works and a Special November Offer!
If you’re not already enrolled in our one-on-one CSR coaching programs, you should be! When you enroll in the month of November, in addition to your initial training with our team, you’ll also get an…
3 Steps to Make Your Business Succeed with Customer Service
We’ve seen contractors just like you pull their business through recession like times, times where they thought they were going to lose everything, on the back of their amazing customer service. Here’s how you can…
Our Best Customer Service Advice in Five Words
We had 12 coaches from Power Selling Pros offer their best customer service advice in five words. Most of them stuck to the brief. Here’s what they had to say! Precious: Always talk with a…
The Power of Pre-Framing: How it’s Affecting Your Company Right Now
There’s this little concept in advertising called pre-framing. Pre-framing is how you get your customers into a certain state of mind before they call your company or before they visit your website. Pre-framing explains why…
3 Things Your Techs NEED to Talk to Homeowners About
There are three things your technicians need to speak with homeowners about every time they are in a customer’s home to improve your customer loyalty. 1. Identify the Problem What’s going on? Identify the problem….
How to Write a Compelling Slogan for Your Home Service Business
Here at Power Selling Pros, we normally give customer service and sales advice. I’m going to give you a little bit different insight today. And that is how to write a compelling slogan. Now, I’m…
How to Plan for WOW Experiences in Your Budget
One of the best ways to ensure you create an amazing, wow customer experience every time you serve somebody is to budget for it, to plan it into your expenses. Let me give you an…
Introverted Technicians
How many of your technicians love to fix stuff but they hate to upsell? Or how many of them can diagnose like it’s nobody’s business but they never offer service agreements? Or sometimes they maybe…
One and Done: Resolve Calls the First Time
As a business owner or leader, do you understand the value of resolving a call? Most home service companies are able to quantify the cost of an inbound call. But how many of them actually…