There are three things your technicians need to speak with homeowners about every time they are in a customer’s home to improve your customer loyalty. 1. Identify the Problem What’s going on? Identify the problem….
Browsing CategoryTechnician Tips
Introverted Technicians
How many of your technicians love to fix stuff but they hate to upsell? Or how many of them can diagnose like it’s nobody’s business but they never offer service agreements? Or sometimes they maybe…
One and Done: Resolve Calls the First Time
As a business owner or leader, do you understand the value of resolving a call? Most home service companies are able to quantify the cost of an inbound call. But how many of them actually…
Winning Call Handling Step 7 – Build Value
Excellent customer service begins the instant your office phone rings. Your CSRs need to be creating a fantastic experience for your customers through their call handling. At Power Selling Pros, we have an industry-proven approach…
Training for NATE Continuing Education Hours Now Available!
Earn 4 Hours of NATE Continuing Education Hours by Participating in Four WOW Experience Training Sessions for Technicians.
Tech Tip: Set Up the Next Appointment
Here’s a tip for increasing sales as an HVAC technician. As you already know, not every customer buys on your first visit. There’s a lot of homeowners who say, “Well, we need to get my…