The Home Service Industry's #1 Customer Service Training Program

We Coach Your Customer Service Reps One-On-One to "WOW" More Customers & Make More Money

The Benefits of CSR Coaching:
  Higher Booking Rates - Barker & Sons Trained 20 CSRs to Book 90%+ of Their Calls
  An Aligned Team - IMS Heating & Air Aligns Their Team to Provide "Extreme Customer Service"
  Confidence to Charge More for Your Services - Carjon Air Conditioning & Heating Builds So Much Value Over the Phone That They Also Charge Higher Pricing
  More Lifelong Customers Amazed By Your Service Quality - Shanklin Heating & Air's CSRs Sell Most of Their Maintenance Plans
  We Take Customer Service Training OFF YOUR PLATE - So You Can Get Back to Focusing On Work That Only You Can Do
How We Ensure Results:
  We teach your team our trademarked Pattern for Excellence, THE proven framework to WOW your customers & convert more calls to appointments. It's your new Customer Service Operating System.
  You get a dedicated coach who works with each of your CSRs one-on-one, twice a month, to practice with them and hold them accountable to results.
  A trained team of call monitors listens to your CSR's recorded calls. The calls are then used in coaching sessions.
  Every month, we hold a progress call with you (or whomever you delegate) to make sure our coaching strategy is aligned with your highest goals and priorities.

The Skills Your Team Will Learn:

Skills to Earn Your Customer's Trust:

  • The way to start every conversation so that customers WANT to talk with you.
  • ​How professional athletes build uncommon confidence and sustain it for decades, and how you can apply the same secret to your call-handling.
  • ​The key to gaining a homeowner's trust at the beginning of every conversation.
  • ​How to connect on an emotional level with your customers, even if they're battle-hardened attitude gives the impression that they have no feelings.
  • ​What customers need to feel hopeful and reassured that you're the answer to their problems, even if you're the most expensive and busiest company in your area.
  • ​The question the industry's top-performing CSRs ask to achieve the highest booking rates in their market.

Skills to Increase Your Revenue:

  • How to sell your dispatch fees so that customers pay them without hesitation and look forward to your arrival with eager anticipation.
  • ​The right way to offer your additional services so that customers don't automatically say "no thanks, we don't need anything else."​
  • ​What to say to overcome price objections before they even come up.​
  • ​The "easy as ABC" plan for batting down price objections no matter when they come up in the phone call.
  • ​How to book the call even when you're booked solid.​
  • ​How to turn wrong number calls into paying customers.​
  • ​What the companies with the most loyal customers do to turn angry callers into customers for life - even when the customer is wrong.​
  • ​Boost your recurring revenue when your CSRs learn to sell service agreements over the phone to new callers, repeat customers, price sensitive customers, and even angry callers.​
  • ​The Happy Call scripts that turn one-time service customers into loyal recurring customers who refer all their neighbors to you.​
  • ​What it takes to save the appointment when a customer calls to cancel.

Testimonials:

“We have the best CSR team in our area and we owe it to Power Selling Pros.” 
- Price Heating & Cooling
“My team is all of a sudden booking calls more confidently and efficiently.”
- Crawford Services
“Since we’ve been working with PSP our booking percentage has gone from 39% to 83%.” 
- Premier Comfort Services
“Power Selling Pros has helped us book so many more calls… we have a 95%+ booking rate.” 
- Shanklin Heating & Air
“We are experiencing record sales and service numbers…”
- Logan A/C Heat Services
"Everybody should be calling Power Selling Pros. It's definitely increased our booking rate & customer retention."
- Gulf Shore Heating & Cooling
"You will book more calls if you sign up for this program."
- David White Services Heating & Cooling

How Customer Service Coaching Can Change Your Business:

Higher Booking Rates

  • Barker & Sons has trained more than 20 CSRs to book 90% of their calls
  • ​Morrison Plumbing, Heating & Air books 90% of their calls
  • ​Shanklin Heating & Air books over 90% of their calls.
  • ​McClintock Heating & Cooling's CSRs book over 80% of their calls and are surging with confidence
  • ​Russell's Heating & Cooling books 9 out of every 10 calls they answer
  • ​Albrights Mechanical Service's CSRs book 97% of their calls
  • ​Premier Comfort Services went from booking 39% to 83% of their calls with coaching
“Everybody is on the same page.

They’re all on the same page, they’re all giving the same message to the customer.

Shelley (their coach) has infectious positivity. It reminds them to put on a smile, stay positive, and it makes the job easier to have the coaching process. Instead of fighting customers now, they just follow the flow their coach teaches.”

- Ginny Barrett, IMS Heating & Air

Confidence to Charge More for Your Services

Carissa, Owner of Carjon Air Conditioning & Heating, shares how our CSR Coaching program has changed her business.

"We're not competing for customers right now, we're competing for Technicians.

So right now, we're not hurting for calls, we're hurting for Technicians. 
And Technicians are very expensive. And flat-rate pricing is going up for most companies. So building the customer experience and making sure we're building value and staying professional and staying top-notch over the phone, that helps build value to justify the flat-rate pricing we're having to charge because Technicians are so expensive these days."

To summarize:

Carissa's CSRs are providing such a great customer experience and building so much value that she is actually able to charge her customers more. 💰

We Take Customer Service Training OFF YOUR PLATE

Brenda Barker’s first business coach told here she needed to “get off the phones.” She worried though... 

She worried about how she could get CSRs other than herself to care as much and be as successful as her.

“You don’t have to worry,” her coach said. “Just call Power Selling Pros.” That’s how our relationship with Brenda began.

Since then, Brenda hasn’t had to worry about training her people or if they’re going to sound good. Their coach takes care of it.

“It’s fun to do a review with them and see how they didn’t think they’d ever get past pushback [from customers]. But he (Nathan) just gave them a new thing to say… Nathan has changed all of their verbiage. You never say ‘we’re booked today.’ You say ‘here’s what I can do for you.’ You focus on solutions. You focus on what you can do.”

They’ve put between 20-25 CSRs through one-on-one coaching, and they’re all booking between 90-95% of their calls. One marketing agency called “BS” on Brenda, saying there’s no way her booking rates are that high, only to learn that it’s true – and that it’s possible.

More Lifelong Customers Amazed By Your Service Quality

Shanklin Heating & Air books over 90% of their calls and their CSRs sell the vast majority of their service agreements
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