Step 1 - Pick Your Kickoff Training:
Coaching Kickoff VALUE
Two-Hour Virtual Training
  • The Pattern for Excellence™️ in WOW Customer Service
  • Top 20 Things to Never Say To Your Customers
  • Plan A & Plan B for Price Objections
  • Building Rapport with Customers
  • Building Value to Sell Your Pricing
Coaching Kickoff PLUS
Half-Day Virtual Training
  • Everything in the Value Training, PLUS...
  • Plan C for Price Objections
  • The Urgency List for Customers Who Just Can't Wait
  • The Back-Up Plan for Emergency Services
  • How to Sell Service Agreements Over the Phone
  • Top 40 Things to Never Say to Your Customers
The In-Person Training Experience
Full Day, Includes Travel Costs
  • Everything in the Value and Plus Trainings, AND...
  • In-Person, One-On-One Training
  • Real-Time Practice & Feedback
  • The Most In-Depth, Value-Packed CSR Training in the Home Services Industry