Nine of Power Selling Pros customer service experts bring you training on what NOT to say to your customers. What […]
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Episode 5: Reporting And Accountability
What you measure, you improve. Good reporting in a business changes everything. It helps you make things predictable, and making […]
The True Cost of Not Booking Calls
Sometimes our call handling team is not concerned about missing opportunities to book every call because, “You can’t book them […]
Your Team CAN Change
Imagine if you had a reliable method for turning all of your CSRs into empowered problem solvers like customers want, […]
Episode 4: 8 Steps to Success (Part 2)
In this second part of the Pattern for Excellence, The LIP Service Crew breaks down the last four principles of […]
3 Things You NEED to Know About Today’s Customers
Back in the day, you used to be able to succeed by providing good service, in a timely manner, at […]
How Accountability Coaching Works and a Special November Offer!
If you’re not already enrolled in our one-on-one CSR coaching programs, you should be! When you enroll in the month […]
3 Steps to Make Your Business Succeed with Customer Service
We’ve seen contractors just like you pull their business through recession like times, times where they thought they were going […]
What Customers Want in a CSR
Gladly did a survey called, “The Customer Expectations Report” this year, 2020, where they surveyed 1500 customers and asked what […]
Our Best Customer Service Advice in Five Words
We had 12 coaches from Power Selling Pros offer their best customer service advice in five words. Most of them […]
Episode 3: 8 Steps to Success (Part 1)
12 years ago, Brigham lost it all. His business failed and he was alone in Utah without his family. So, […]
The Power of Pre-Framing: How it’s Affecting Your Company Right Now
There’s this little concept in advertising called pre-framing. Pre-framing is how you get your customers into a certain state of […]