How do you set up your Technicians for success? Perfect your dispatching.

This Program Trains Dispatchers to Keep the Schedule Full, WOW the Customer, and Grow Your Business.

One-on-one Dispatch Coaching, over the phone, twice a month, using their own recorded calls. You get accountability that leads to results.

⬆ Tell us who you are, and we’ll be in touch soon. ⬆

"We know Power Selling Pros is setting us apart from the competition... OUR BOOKING RATES ARE CONSISTENTLY IN THE 90%+ RANGE."
Taylor Romar
Shanklin Heating & Air Conditioning

How We Ensure Results:

  • Dispatchers are coached on our trademarked Pattern for Excellence, a proven framework to WOW your customers & convert more calls to appointments.
  • A dedicated coach practices with each Dispatcher to ensure they implement what they learn correctly.
  • A trained team of call monitors listens to the Dispatchers's recorded calls. The calls are then used in coaching sessions.

"Accountability leads to results."

Three Dynamic Benefits:

  • "WOW" Customer Service creates customers for life.
  • Keep the schedule FULL.
  • Dispatchers ensure everyone involved in the appointment, from customer to Technicians, is fulfilled and informed.
Tell Me More
"I know by listening to our competitors that we have the best CSR team in our area and we owe it to Power Selling Pros."
Lori Cramer
Price Heating & Cooling
  • The way to start every conversation so that customers WANT to talk with you.
  • How professional athletes build uncommon confidence and sustain it for decades, and how you can apply the same secret to your call-handling.
  • The key to gaining a homeowner's trust at the beginning of every conversation.
  • How to connect on an emotional level with your customers, even if they're battle-hardened attitude gives the impression that they have no feelings.
  • What customers need to feel hopeful and reassured that you're the answer to their problems, even if you're the most expensive and busiest company in your area.
  • The question the industry's top-performing Dispatchers ask to achieve the highest booking rates in their market.

Coach Your Dispatchers to Increase Revenue

  • How to sell your dispatch fees so that customers pay them without hesitation and look forward to your arrival with eager anticipation.
  • The right way to handle when the customer calls to cancel their appointment so you can keep them on the schedule.
  • How to prioritize your board so that the highest pain and highest value customers get taken care of without neglecting everyone else.
  • The bullet-proof approach to rescheduling customers when you have to move them back.
  • How to book the call even when you're booked solid.​
  • Boost your recurring revenue when your Dispatchers learn to sell service agreements over the phone to new callers, repeat customers, price sensitive customers, and even angry callers.
  • The "hold protocol" that will ensure people will love you even if you have to put them on hold.
  • How to keep your technicians busy and foster the kind of team work that will help your company last forever.
  • What it takes to save the appointment when a customer calls to cancel.​
"My close rate has increased 6 points and my Net Promoter Score has increased 9 points when comparing the same time frames year over year. I would definitely recommend using Power Selling Pros."
Jo McCabe
Aire Serv
"Everybody should be calling Power Selling Pros. It's definitely increased our booking rate & customer retention."
Tyler
Gulf Shore
"It's amazing. They way they're guiding my CSRs and me as a manager. It's helped me to be a better manager and it's helped my CSRs be better."
Christina Wagner
FH Air Conditioning
"You will book more calls if you sign up for this program."
Esther White Thomas
David White Services Heating & Cooling
Let's Work Together

Gain Access to Our Industry-Famous Call-Monitoring Process That Ensures Your Schedule Stays Full and Customers Get WOW'ed.

Most companies have no idea how to measure Dispatcher performance. 

 
They don’t track call conversion, they don’t have principles to determine if “WOW” customer service was provided, and they don’t know how to determine if extra revenue opportunities are being uncovered on the phone.
 
Our Dispatcher Monitoring Service gives you a clear picture of how your dispatchers are performing based on our Pattern for Excellence™️, a process we’ve tested, proven, and trademarked over the last ten years. 
 

The process:

  • We monitor outbound and inbound calls, looking for call quality principles and call conversion.
  • You get a customized report that shows if they are hitting your KPIs, delivering quality customer service, classifying calls correctly, and taking advantage of additional revenue opportunities.
  • Each report shows you the progress of your Dispatchers over time.
  • We provide recommendations based on our findings and over 10 years of experience helping companies WOW their customers over the phone.
Let's Talk