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In Person Training, Master Trainer

South Jordan UT, 84009 | 801-253-1004 

The Power Certification Program guides call handling teams through 4 levels of certification.  At the end of each level, they will be required to meet certain requirements and pass a pass off test in order to move on.  Once they reach the 4th level, they officially become Power Certified and receive a professional certificate recognizing their achievement.  To become Power Certified, a call handler must demonstrate superior call handling abilities as learned in the coaching and maintain an 85% booking rate.  

Your company will then be assigned a Power Coach to start training your call handling team one-on-one over the phone. Each member on your call handling team will have two coaching sessions per month. These sessions last approximately 30 minutes where your team will learn and practice principles of phenomenal customer service from our Pattern for Excellence with their Power Selling Pros coach.  We have accumulated an extensive call library with example from the best in the industry that your call handling team will learn from. 

Once a training date is set with your team, we'll fly out our Power Trainer to kick start the Power Certification Program. We will deliver an in-person training so powerful that your company will see the vision, catch the vision, understand the skills to "Book More Calls, WOW More Customers" and help develop a company culture that will rally your team around you.

In Person Training, Master Trainer

Step 1: Power Launch Webinar

"Stephen, You did a truly great job and I am very excited to get our team started with ongoing coaching. I have taken training from some of the greatest trainers in our industry and you are a Top Gun trainer without a doubt."- Brain Carpenter, Owner of Mark Carpenter Plumbing

We're Coming!

Level 1 Power Training Kickoff

The program begins with an initial Power Launch Training.  There are two types of trainings: 


1. In-Person, where we come to your company for a full 4-hour training. 

2. Webinar, where your team interacts with a trainer live via webinar for 1.5 hours. 


The purpose of both trainings is to introduce the Power Certification Program, the materials for training, our trademarked Pattern for Excellence curriculum, and set the right expectation for what we are looking to hear over the phones.  

Step 2: Power Coaching


Our CSR’s implemented just one technique that Power Selling Pros teaches and we made 4 times our investment back in just one month! We highly recommend Power Selling Pros! - Michelle Johnson

Step 4: Get Power Certified 

We Bring Powerful In-Person Training Onsite!

We Bring Powerful In-Person Training Onsite!

Level 1 Power Training Kickoff

Your call handling team will book at least 85% of your incoming calls guaranteed and consistently WOW more customers.  

That's because we hold your team accountable with bi-weekly coaching, call monitoring, and in-person trainings and webinars. 

Power Selling Pros’ team of call-monitors will pull calls for each trainee in the Power Certification Program before every session to have on file during each coaching call. These recorded calls hold trainees accountable to what they are learning and bridge the gap between knowing how to take great care of customers over the phone and actually doing it call after call.  Your coach will provide you with a report of what was talked about in each coaching session and what was heard in the CSR's calls.   

4 Hour Session - (This first training will kickstart the program for Level 1 and your team will see the power this program will give them! We can deliver two of the same trainings to help with schedules. Morning & Afternoon.)

Once a training date is set with your team, we'll fly out our Power Trainer to kick start the Power Certification Program. We will deliver an in-person training so powerful that your company will see the vision, catch the vision, understand the skills to "Book More Calls, WOW More Customers" and help develop a company culture that will rally your team around you.

4 Hour Session - (This first training will kickstart the program for Level 1 and your team will see the power this program will give them! We can deliver two of the same trainings to help with schedules. Morning & Afternoon.)

Step 3: Call Monitoring and Reporting

Power Coaching Certification

I would like you to know what a tremendous job that Stephen did at our employee training sessions this week. We’ve received great feedback from all branches on the training and I think our team members felt very good about the investment that Koch Air made in their success. We received many comments that it was the best training that they have received here. Kudos to you and your team! - Amy Watson

We're Coming!