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Booking Ratio - With our new certification program, Power Selling Pros trainees will be able to book at least 85% of their calls, regularly create WOW Experiences for their customers and even sale service agreements in as little as 12 months.  What could just ONE more booked call, from each CSR per day do for your company?

Custom


Many times there are specific things your team needs help in. We are happy to work with you and customize a training for your team. We can give them great insights and ways to improve. 

​​Putting it all into practice! Your team will be put into pairs repeatedly to practice the strategies and principles covered in the training. The Power Trainer will supervise each group during the role-plays and help each member on your Call Handling Team develop the skills and master the principles that will help them book more calls, WOW more customers, and make you more money. It will be an epic training experience for your Call Handling Team.

In Person Training, Master Trainer

We Bring Powerful In-Person Training Onsite!

Level 2


Your team will get a great introduction to our intermediate program. They will go over insights and strategies that will make them powerful.

  • Ask1:26
  • Pricing Objections 
  • Selling Service Agreements
  • Selling Additional Services
  • Handling Angry Callers

Once a training date is set with your team, we'll fly out our Power Trainer to kick start the Power Certification Program. We will deliver an in-person training so powerful that your company will see the vision, catch the vision, understand the skills to "Book More Calls, WOW More Customers" and help develop a company culture that will rally your team around you.

In Person Training, Master Trainer

Vision


For a company to reach that next level, there needs to be in place a vision, purpose, mission, etc. Team members will go above and beyond their duties because of a strong belief system. We'll help you develop a culture of core values that your team can believe in and grow into a strong team.  

"Stephen, You did a truly great job and I am very excited to get our team started with ongoing coaching. I have taken training from some of the greatest trainers in our industry and you are a Top Gun trainer without a doubt."- Brain Carpenter, Owner of Mark Carpenter Plumbing

We're Coming!

Level 3


This training will prepare your team to enter into our advance program. At this level your team will be unstoppable! Once they pass the Level 3 exam they will be "Power Certified" 

Level 1 Power Training Kickoff

Our CSR’s implemented just one technique that Power Selling Pros teaches and we made 4 times our investment back in just one month! We highly recommend Power Selling Pros! - Michelle Johnson

​​​2.  Your company will then be assigned a Power Coach to start training your team one-on-one over the phone. Each member on your call handling team will individually have two coaching sessions per month. These sessions last approx 30 mins where your team will learn and practice using the principles and skill set covered in each session.

If you want to create loyal customers, regardless of price, you must have motivated employees who are dedicated to delivering WOW Experiences! We offer quarterly in-person or live webinar trainings to bring your team the vital tools for success. One of the biggest factors to company growth is having everyone in the company with the right mindset and vision. This is especially important with the leadership of the company.

​​​​Certification Program - We have 3 levels to our program that takes your CSR's through an intensive to efficiently and quickly understand the physiology of a call, to hit the human needs, build relationships, identify solutions, learn advanced objection strategies and come away BOOKING the call with a long term client. Our coaches are trained WEEKLY by the best in the business to keep our clients at the TOP! We also send out professional certificates for each level completed. 

Call Library - After 7 years in the business we have acquired an extensive Call Library that we will use to coach your CSR's. In addition to going over the recorded calls from each CSR, we will share with them recordings from the BEST CSR's in the business. We have calls from all over the country as well as from Canada and Australia. They will be able to hear many dynamics in these recordings and develop faster.

Level 1 Power Training Kickoff

Strategy


When your Techs and CSR's know how to sell additional services, your company can see a big boost in revenue. Your team will learn how to monitize the call center and your company will be able to own the wall in your clients homes.

  • Care3:48

Once a training date is set with your team, we'll fly out our Power Trainer to kick start the Power Certification Program. We will deliver an in-person training so powerful that your company will see the vision, catch the vision, understand the skills to "Book More Calls, WOW More Customers" and help develop a company culture that will rally your team around you.

We Bring Powerful In-Person Training Onsite!

We Bring Powerful In-Person Training Onsite!

​​1. Power Certification starts by setting the right expectation for what we are looking to hear over the phones. One of our trainers will come out in-person to set that expectation on site during a Power Session or via webinar depending on the kick-off training option you choose​.

We're Coming!

Level 1 Power Training Kickoff

How Power Certification Works

​​Culture: Having the right vision in a company is important to have everyone moving in the same direction. This discussion brings to attention your team attitude and gives a reality check on having the right perspective individually as we as a whole. There is great power in having a unified team and a camaraderie to achieve the company's goals.

Leadership


When your leadership is on point, your company can thrive. Give your management staff the right mindset, tools, strategies to take your company to the next level.  

Ongoing In-Person & Live Webinar Trainings

We specialize in training your call handing team one-on-one over the phone to BOOK more calls and WOW more customers! We have an amazing program that will teach your call handling team the principles, skills, strategies they need to create long-term client relationships and grow your business. Don't waste your advertising dollars on an untrained call handling team! With The Power Certification Program you'll book more calls, WOW more customers and make more money!

  • I-RAP Lesson 1:32

By the time your call handling team have individually completed their Power Certification Program, PSP guarantees that those individuals will reach booking ratios of at least 85%. The reason we can make this promise is because we have already done it a hundred times over. Power Certification graduates will have mastered the "Pattern For Excellence" with a sound understanding of what it takes to confidently handle the toughest customer calls. Your team members that catch the vision will improve and see success. We guarantee that! This mastered skill set will include:  

In Person Training, Master Trainer

4 Hour Session - (This first training will kickstart the program for Level 1 and your team will see the power this program will give them! We can deliver two of the same trainings to help with schedules. Morning & Afternoon.)

Once a training date is set with your team, we'll fly out our Power Trainer to kick start the Power Certification Program. We will deliver an in-person training so powerful that your company will see the vision, catch the vision, understand the skills to "Book More Calls, WOW More Customers" and help develop a company culture that will rally your team around you.

4 Hour Session - (This first training will kickstart the program for Level 1 and your team will see the power this program will give them! We can deliver two of the same trainings to help with schedules. Morning & Afternoon.)

Training From The CEO - Brigham Dickinson is the CEO and Founder of Power Selling Pros. When it comes to building businesses and coaching, He is one of the most sought after experts in the field. He has created over 30 additional videos that we share with the CSR's in different lessons to give them the BEST understanding of the principles we teach.

3.Our team of call-monitors will pull calls for each trainee before every session to have on file during each coaching call. These recorded calls hold trainees accountable to what they are learning and bridge the gap between knowing how to take great care of customers over the phone and actually doing it call after call!

  • Asking for The Sale
  • Pitching Value Before Price
  • Call Flow Tactics
  • Many More Things!

4 Hour Session - (This first training will kickstart the program for Level 1 and your team will see the power this program will give them! We can deliver two of the same trainings to help with schedules. Morning & Afternoon.)

​​​​Pattern For Excellence:Intro of the principles taught in the Power Certification Program and the mindset that your call handling team should have when answering the phone. The Trainer will demonstrate how this works by showing the best practice, role playing and allowing your staff to ask about client objections and different pushback. He will discuss how each principle affects your clients and allows for the caller's dynamic to change into a call that is more bookable. 

Power Selling Pros Guarantee

  • Call Review1:36
Power Coaching Certification

I would like you to know what a tremendous job that Stephen did at our employee training sessions this week. We’ve received great feedback from all branches on the training and I think our team members felt very good about the investment that Koch Air made in their success. We received many comments that it was the best training that they have received here. Kudos to you and your team! - Amy Watson

We're Coming!

​​​Listen To A Coaching Session

 The Industry:The industry is changing and this discussion will bring to light what needs to be done to stay competitive. The customer experience is also changing and the demands are different than ever before. To stay at the top of the game, we all will need to understand the market changes that are happening around us.