Your thoughts determine your actions, and your actions determine the quality of your service.
The True Role of a Technician
What is the real job to be done for the customer, and what is your role in delivering that? (Hint: it's more than just fixing something)
what it really means to serve
It's time to beyond selling and start serving people at a higher level. People hate to be sold to...
From the 5 attributes
" On every service call, there is broken equipment and a broken customer. Both must be fixed for a complete repair. As a service professional, you have a responsibility and are expected to create solutions for your client's needs..."