HOME SERVICE BUSINESS OWNERS: FILL YOUR APPOINTMENT BOARD!
This Program Helps the Industry's Top Companies Book Over 85% of their Phone Calls into Excited Customers
Your CSRs get one-on-one coaching, twice a month, where we compare their own recorded calls to the best in the industry. You get accountability that leads to results.
Schedule a call to learn how this program can make you more money.
"We know Power Selling Pros is setting us apart from the competition... OUR BOOKING RATES ARE CONSISTENTLY IN THE 90%+ RANGE."
Taylor Romar
Shanklin Heating & Air Conditioning
How We Ensure Results:
- We implement our trademarked Pattern for Excellence, THE proven framework to WOW your customers & convert more calls to appointments, with your call-handling team in an initial training. It's your new Customer Service Operating System.
- A dedicated coach works with each CSR, one-on-one, twice a month to practice with them and hold them accountable to results.
- A trained team of call monitors listens to your CSR's recorded calls. The calls are then used in coaching sessions.
"Accountability leads to results."
Three Dynamic Benefits:
- "WOW" Customer Service creates customers for life.
- Over 85% call booking rate.
- CSRs sell more maintenance plans, add-on products, and other high value services for your service business using our proven and predictable process.
"I know by listening to our competitors that we have the best CSR team in our area and we owe it to Power Selling Pros."
Lori Cramer
Price Heating & Cooling
How You Make More Money...
⬆ Watch to learn what happens when you book just one more call a day. ⬆
With the right coaching, your CSRs can book at least one more call a day.
And with an average ticket of $500…
And 250 working days…
One more call a day means an extra $125,000 in annual revenue PER CSR.
All you have to do is teach them HOW and hold them accountable.
And that’s what we do.
- The way to start every conversation so that customers WANT to talk with you.
- How professional athletes build uncommon confidence and sustain it for decades, and how you can apply the same secret to your call-handling.
- The key to gaining a homeowner's trust at the beginning of every conversation.
- How to connect on an emotional level with your customers, even if they're battle-hardened attitude gives the impression that they have no feelings.
- What customers need to feel hopeful and reassured that you're the answer to their problems, even if you're the most expensive and busiest company in your area.
- The question the industry's top-performing CSRs ask to achieve the highest booking rates in their market.
Coach Your CSRs to Increase Revenue
- How to sell your dispatch fees so that customers pay them without hesitation and look forward to your arrival with eager anticipation.
- The right way to offer your additional services so that customers don't automatically say "no thanks, we don't need anything else."
- What to say to overcome price objections before they even come up.
- The "easy as ABC" plan for batting down price objections no matter when they come up in the phone call.
- How to book the call even when you're booked solid.
- How to turn wrong number calls into paying customers.
- What the companies with the most loyal customers do to turn angry callers into customers for life - even when the customer is wrong.
- Boost your recurring revenue when your CSRs learn to sell service agreements over the phone to new callers, repeat customers, price sensitive customers, and even angry callers.
- The Happy Call scripts that turn one-time service customers into loyal recurring customers who refer all their neighbors to you.
- What it takes to save the appointment when a customer calls to cancel.
"My close rate has increased 6 points and my Net Promoter Score has increased 9 points when comparing the same time frames year over year. I would definitely recommend using Power Selling Pros."
Jo McCabe
Aire Serv
"Everybody should be calling Power Selling Pros. It's definitely increased our booking rate & customer retention."
Tyler
Gulf Shore
"It's amazing. They way they're guiding my CSRs and me as a manager. It's helped me to be a better manager and it's helped my CSRs be better."
Christina Wagner
FH Air Conditioning
"You will book more calls if you sign up for this program."
Esther White Thomas
David White Services Heating & Cooling
Gain Access to Our Industry-Famous Call-Monitoring Process That Ensures More Calls Get Booked and More Customers Get WOW'ed.
Most companies have no idea how to measure CSR performance.
They don’t track call conversion, they don’t have principles to determine if “WOW” customer service was provided, and they don’t know how to determine if extra revenue opportunities are being uncovered on the phone.
Our CSR Monitoring Team gives you a clear picture of how your CSRs are performing based on our Pattern for Excellence™️, a process we’ve tested, proven, and trademarked over the last ten years.
The Monitoring Process:
- We monitor outbound and inbound calls, looking for call quality principles and call conversion.
- You get a customized report that shows if they are hitting your KPIs, delivering quality customer service, classifying calls correctly, and taking advantage of additional revenue opportunities.
- Each report shows you the progress of your CSRs over time.
- We provide recommendations based on our findings and over 10 years of experience helping companies WOW their customers over the phone.
Why "WOW" Customer Service Matters Now More Than Ever:
“I cringe when I hear our phone calls…”
“Something has to change…”
“My ears want to bleed when I listen to our calls…”
These are just a few of the ways that Service Business Owners all over the country share with us the same problem:
The quality of their CSRs’ phone calls STINKS 💩.
To make matters worse…
Your customers feel the same way. 52% of customers report that they feel customer service is worse now than it was a year ago.
You might be thinking to yourself “not us… we served 10,000 customers last year…”
But let me ask you this: how many of those customers are recurring maintenance plan members with you today? How many of them will call you again next time there’s a problem?
The future value of your business will be determined by the number and quality of people that do business with you on a recurring basis. It’ll be based on how well you play in the “subscription economy.”
Here’s the deal:
It’s 2021. You no longer compete with just your fellow Service Businesses…
You compete with every brand and voice in a customer’s head. You compete with all the companies that influence your customer’s expectations.
You compete with:
- Amazon – and how they’ve influenced your customers to want service fast and cheap…
- Apple – and how they’ve trained customers to expect A+ quality and speed every single time they buy something…
- Netflix – and how they’ve set the expectation that a service should run so smoothly that there’s no need to contact customer service…
- Disney – and how they’ve conditioned your customers to expect magic at every corner, perfection in every little detail…
- Google – and how they’ve quite literally changed the way people search for and get answers to their questions…
“But how is a small business owner like me supposed to compete with all that??”
The answer is simple:
You and your people must care more.
You need to teach yourself and your people to:
- Be Positive
- Be Prepared and Confident
- Listen
- Care
- Give Generously, Always Saying “Yes”
- Proactively Ask for People’s Business
- Be so Valuable that Working with You is a No-Brainer
- Be Grateful for Every Opportunity to Serve… Leave no Doubt That You Cherish the Opportunity to Serve a Customer
96.2% of customers say they’ll happily switch to another company if they receive bad customer service. And 62% won’t just switch… they’ll actually pay more for better service.
Let there be no question that when a customer calls your company, they will receive a WOW experience.
Join our CSR Coaching Program today to get your team ready to book more calls and WOW more customers…
IMMEDIATELY.
